Customer Experience

For over 25 years, Salient has earned an extraordinary client retention rate: 97%. A recent Gartner Research Report found that Salient’s customers are highly satisfied, especially regarding product quality, support and performance.

Testimonials:

“With Salient, we were able to identify an enormous amount of [dental] referral fees without referrers. We estimate a recovery of between $6 to $7 million in dental probes alone.”

Mary Kay Delgiacco, Manager of IT Services, NY Office of the Medicaid Inspector General


“[Salient] can make a difference in rooting out fraud and waste…We have to tighten our belts, we have to cut spending, and this is the kind of program that I think could make a difference in reducing our deficit – by making sure we take the fat out, and take the fraud out.”

U.S. Sen. Kirsten Gillibrand (D-NY)


“We use Salient for a whole host of things, all intended to isolate patterns of use and abuse by both providers and recipients…Salient allows me to do more things on an ad hoc basis…The beauty of the product is its speed.”

Ravi Kunnakkat, Assistant Director, OMIG New York City Division of Medicaid Audit


“With Salient we can identify high cost diagnoses that–when reviewed by healthcare providers–can be used to help shape programs with better success and lower costs.”

Kathy Jimino, Rensselaer County (NY) Executive


“The Salient technology can work to prevent fraud, mismanagement and other waste…and–by having the right information in a timely manner–physicians and staff can better identify the needs of patients and better oversee the system’s utilization.”

Sen. Tom O’Mara, NY State Senator


“[Salient] is so powerful…[NY State] can save $4 – $5 billion in Medicaid costs without cutting one benefit. This could revolutionize the way we manage healthcare.”

Tom Santulli, Chemung County (NY) Executive


“The Salient solution gives users the opportunity to look at the data at their own speed, sitting at their own desks, without having to go to someone else to interpret the information.”

Dr. Paul Jesilow, Prof. at UC Irvine; Co-Author of “Prescription for Profit: How Doctors Defraud Medicaid”

From left: NY State Senator Tom O’Mara, Chemung County Exec. Tom Santulli, Salient’s CEO Guy Amisano, U.S. Senator Kirsten Gillibrand, Salient Healthcare’s General Manager Jack Bloise.

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